Job Description
Reports to: Customer Service Senior Supervisor.
Job scope:
The Customer Service Control Agent provides all customer service-related activities to WINAIR customers.
- Creating / Updating Schedule;
- Managing / Updating Schedule Inventories;
- Optimizing Revenue;
- Maintaining system Fares / Rules;
- Handling System Communications between all Airlines and Agencies;
- Working on Queues/teletype Reject messages;
- Making bookings in the control/reservations system;
- Issuing tickets to customers;
- Handling Group / Charter bookings;
- Making bookings in the reservation system;
- Must handle all messages effectively and efficiently;
- Answering phone calls and calling passengers to advise them of relevant matters and schedule changes;
- Performing other duties as required by the Senior Supervisor or Lead Agent;
- Issuing E-Tickets to passengers;
- Handling emails;
- Making and sending reports.
Salary range and benefit package:
The salary range is ANG. 2,567.00 – ANG. 3,224.00.
Benefits are but not limited to Vacation Allowance of 3% per year, Shift Allowance, Phone Allowance, Employee Parking, My-ID travel (unlimited travel On all partner airlines in the My-ID Travel program, taking into account the rules and regulations of both the partner airlines and My-ID Travel) and Life Insurance.
Are you the qualified person for this job? If yes, please apply by sending a motivational letter, a resume, and a valid copy of your passport to the Human Resources Department at humanresources@fly-winair.com and to apply.nesc@sintmaartengov.org with the reference “Job fair Amsterdam.”
Winair welcomes you!
Skills Required
- Minimum Associate Degree or equivalent;
- Must be able to work independently, is well organized, and has a flexible and pleasant work attitude;
- Excellent communication skills, verbal and written, in English. (Dutch, French, and Spanish are considered an asset);
- Proficient computer skills (Microsoft Office, specifically Excel and Word);
- The ability to work various shifts, weekends, holidays, and overtime is a must;
- Must be team-oriented and have an excellent and strong work ethic;
- Always possess a pleasant attitude and be courteous towards customers and team members;
- Must possess the ability to handle complex customers with maximum professionalism;
- Must be able to perform under stress;
- Must be able to work as part of a team;
- Must be hardworking and accurate;
- Must have Dutch Nationality or permanent residence;
- Experience in aviation is a plus but not a requirement;
- Having a valid Driver’s license is considered an asset.